Privacy Policy

1. Protection of Personal Data

For Seola (hereinafter the "Company"), the protection of your personal data is very important, which is why we developed the following personal data processing policy, adopted in compliance with the current legal regime contained and developed from the provisions of Statutory Law 1581 of 2012 and Law 1266 of 2008 as pertinent. Everything indicated below refers to the use and access to the seola page.

to. Definitions:

The terms indicated in this document will be understood as detailed below:

Authorization: It is defined as the prior, express and informed consent of the Owner to carry out the Processing of personal data.

Person in charge of the treatment: It is defined as the natural or legal person, public or private, that by itself or in association with others, performs the Processing of personal data in the name and on behalf of the Treatment Manager.

Responsible for the treatment: It is defined as the natural or legal person, public or private, that by itself or in association with others, decides on the Treatment of personal data based on the Authorization of the Holder or other legal authorization.

Owner: It is defined as the natural person whose personal data is subject to Treatment.

Treatment: It is defined as any operation or set of operations on personal data, such as collection, storage, use, circulation or deletion.

Transfer: It is defined as the sending of personal data from a Data Controller to a new Data Controller.

Transmission: It is defined as the communication of personal data from a Treatment Manager to a Treatment Manager in order for the latter to carry out an activity or provide a service in the name and account of the Treatment Manager who communicates the data.

b. Aim:

For Seola it is important to ensure the security, privacy and confidentiality of the personal information that all our Users and clients provide through our website, which is why we are committed to the protection and adequate treatment of the same, in accordance with the applicable personal data protection regulations.

c. Notice of Privacy:

With the use of the Web page, the Owner grants his express and informed consent for the processing of personal data in accordance with this Privacy Notice. However, it is clarified that you are not required to give your consent and you can desist from using or accessing the Website.

The Owner guarantees that:

The personal information requested from you when you register is true, accurate, current and complete in all respects;

You are not impersonating any other person or entity.

The products purchased on this website are exclusively for private and domestic use and never for resale.

d. Purposes of data processing

In accordance with the authorizations that the User provides us in a prior, express and informed manner, except for those situations in which said Authorization is not required by law, the Company will collect, store, guard, process, circulate, transmit or transfer, and will treat your personal data in accordance with the following general purposes:

To comply with the obligations derived from commercial contracts and other legal transactions that Seola celebrates in the development of its object.

To carry out business intelligence activities, customer prospecting, trends and market research, monitoring of profiles on social networks, traceability of consumer patterns and behaviors, data analytics, artificial intelligence developments, execution of marketing and relationship activities, traceability of behavior in our web portals, as well as in the electronic devices that allow it, in order to improve the experience of our clients and Users, as well as to have a more adequate offer of products and services, all in accordance with the prior authorizations that you grant us at the latest when you provide us with your personal data.

To communicate information about our goods, services, publications, training events, commercial activities, offers, promotions, alliances, and advertising associated with our Company activity, whether it is carried out directly or through third parties, in accordance with the terms that You authorize us when you provide us with your data, and through the means of contact and communication that you provide and authorize, such as flyers and targeted physical advertising, telephone contact, text messages, WhatsApp, email, as well as applications and media Instant messaging and contact services that operate with any of the contact information provided by me.

To manage the security of people, goods and information assets in the custody of our organization, through mechanisms that may include video surveillance in our facilities and in nearby perimeters depending on the scope of the devices used.

To transfer data to third parties in accordance with current legal provisions and in the terms that you authorize us in a prior, express and informed manner.

and. Habeas data rights:

The Holder of the information is informed that the rights that the applicable laws grant him as Holder of his personal data are the following:

Know, update and rectify your information and personal data before the entity Responsible for the Treatment or in charge of the Treatment of your information and personal data

Request proof of the authorization granted to the person responsible for Treatment except when expressly excepted as a requirement for Treatment.

To be informed by the person in charge of the Treatment or the person in charge of the Treatment, upon request, regarding the use that has been given to the information and personal data.

Submit complaints to the competent authorities for violations of the personal data protection regime that is applicable to you.

Revoke the authorization and/or request the deletion of personal information and data under the terms of this Privacy Policy

To carry out queries or claims in the exercise of the rights of habeas data as a User, the User must prove their condition as Owner of the personal data by means of a copy of their identity document, which you can provide along with your request, by physical means. or digital on the channels that we indicate below. In the event that the User is represented by a third party, the latter must provide the respective authenticated power of attorney. The proxy must also prove their identity in the terms indicated here.

You can direct your queries and habeas data claims through the following email hello@Seola.com.co

Seola may have other channels for the exercise of the User's habeas data rights, which will be informed in a timely manner. Likewise, Seola will respond to the request within ten (10) business days if it is a query; and fifteen (15) business days if it is a claim. In the same previous terms, the Company will pronounce when it verifies that it does not have personal data of who exercises any of the indicated rights.

In the event of a query, if it is not possible to respond within a term of ten (10) business days, the User will be informed of the reasons for the delay and the date on which the claim will be addressed, which in no case may exceed five (5) business days following the expiration of the first term.

In the event of a claim, if it is not possible to respond within the term of fifteen (15) business days, the reasons for the delay and the date on which the claim will be dealt with will be informed, which in no case may exceed eight (8 ) business days following the expiration of the first term.

Seola, in the cases that it has the status of Data Processor, will inform the Owner or interested party of the personal data of such situation, and will communicate the request to the Data Controller of the personal data, in order for it to respond to the query request. or claim filed. A copy of such communication will be addressed to the Data Owner or interested party, so that they are aware of the identity of the person responsible for the personal data.

F. Modifications:

The Company reserves the right to make changes or updates to this Privacy Policy at any time, to attend to new legislation, internal policies or new requirements for the provision or offering of its services or products.

These modifications will be available to the public on our websites, or through the last email provided.

Subject to applicable laws, the Spanish version of this Privacy Policy will prevail over any version disclosed in another language. In the event that there is any inconsistency between the Spanish version and any translation of this Privacy Policy in another language, the Spanish version will prevail.

Terms and Conditions

Cookie Policies:

We may obtain information about your general internet usage through the use of cookies (a small file stored on the hard drive of your device). Cookies help us to improve our website and to offer a more personalized and improved service.

If you wish to delete cookies, please follow your browser's instructions to locate the file or folder where the data is stored. You can refuse to accept cookies by activating the parameter that allows you to refuse the installation of cookies. However, if you choose this setting, some parts of our website may not be accessible to you. If you do not adjust your browser settings to reject cookies, our system will send cookies when you connect to our website.

Use of the website

By using this website and placing orders through it, the User agrees to:

Make use of this website only to make legally valid inquiries or orders.

Do not make any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.

Provide us with your email address, address and/or other contact information in a truthful and exact manner. Likewise, you agree that we may use said information to contact you if necessary (see our Personal Data Protection Policy). If you do not provide us with all the information we need, we will not be able to fulfill your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts. Minors may not make purchases through the website.

2. Intellectual Property

The Website is processed by the Company, who is the rightful owner or licensee of all components and content protected by intellectual property rights and available on the Website. The database, the components, the presentation of the contents and all the elements (texts, visuals, photographs, videos, database, etc.), the brands, the logos and the area names, that appear on the Site web included, are property of the Company and, where appropriate, of its partners, and are protected by the laws that govern intellectual property. The User is granted access to the Website and the pages according to the proposed navigation. All rights not expressly granted by the Company are reserved.

No element incorporated into the Website may be partially or totally copied, reproduced, extracted, modified, republished, uploaded, denatured, transferred, displayed or distributed, in any medium, without the prior written consent of the Company and respecting the rights of intellectual property and any other right mentioned. Any unauthorized reproduction of any element of the Website, as well as any unauthorized extraction of data from the Website or from the Website's database is prohibited and may give rise to legal proceedings for counterfeiting, unfair competition and damage to image. among others.

When the use of elements of the Website is authorized through these Terms and Conditions, and provided that the source and origin of said element is systematically mentioned, said use must not give rise to a denaturation, deterioration, modification, alteration of any type, as the case may be.

3. Liability

 Except as required by a mandatory legal provision, the Website is provided "as is" and "as available". The Company does not offer, and the User receives, in connection with the use of the Website any other guarantee, expressed or implied, including, without limitation, the implied guarantees of merchantability, fitness for a particular purpose or non-infringement. The Company does not promise that the Website, or any services or content features, including any information and documents downloaded by the User, will be free of errors or defects, or that the foregoing will be corrected. The foregoing release may be supplemented by any provision of the Terms and Conditions.

Unless it is contradicted by any mandatory legal provision, the Company disclaims all liability for any damage directly or indirectly suffered by the User or any third party, in relation to the use of any component and content of this Website. The Company will not be responsible for any direct or indirect, material or immaterial damage, such as, but not limited to, loss of profits, loss of opportunities, loss of customers, loss of data, loss of image and/or immaterial damage suffered by the User.

 

4. Orders:

 

All orders are subject to acceptance and availability. If the ordered goods are not available in stock, you will be notified of this by email (or by other means if no email was provided) and you can choose between waiting for the good to become available or canceling your order. order.

Any order placed online by you will be treated as an offer to purchase our products and services. Seola reserves the right to reject any of your offers at any time. As a User, you agree that any automatic notification of receipt of your order that you receive from us will not imply our acceptance of your offer to purchase products and services on our website. The conclusion of a contract between you as a User and us will take place: (i) when we charge your debit or credit card or Paypal account or (ii) when we ship the products or start the services, if this date is later.

Seola will, to the extent we can, keep your order and payment details secure, but in the absence of negligence on our part we cannot be liable for any loss you suffer should a third party try to unauthorized access to any data provided by you when accessing or placing an order on the Website.

The products ordered on the Website may not be intended for subsequent sale or distribution. Seola reserves the right to cancel orders and/or suspend User accounts when it believes that the items purchased violate this clause. You will be responsible for the products once they have been shipped to the delivery address you provided when placing the order. Seola does not accept any responsibility in the event that you have provided an incorrect delivery address or if you are unable to collect the products from the delivery address you have specified. Notwithstanding that the risk of loss or damage to the products only passes to you once the products have been delivered to the address provided for delivery, ownership of the products will pass to you in the following cases: (a) that the products have been shipped by us; and (b) that we receive payment in respect of them.

5. Prices and Pricing Policy

The applicable prices are those indicated on the website on the date of the order. They are listed for each item and exclude applicable taxes and shipping charges. Once the purchase order is completed, and before making the payment, you will be provided with a final summary identifying the item(s) purchased and the total price (including shipping costs and taxes).

The prices on the Website are shown in Colombian pesos. The final price may vary due to the Terms and Conditions of the payment method, the financial institutions and intermediaries involved in the payment processing or the transport and shipping services. The User accepts and acknowledges that beyond the legal regulations, the Company is not responsible for the variations that occur as a result of the above.

Some products may be incorrectly priced. If a typographical error is identified in any of the product prices, customers will be contacted before the products are dispatched and they will be notified of the error. Products will not be shipped until the correct price is paid.

6. Returns

Once the order payment has been made, cancellations are not accepted. Changes can be made to the order before shipment, as long as they are products available in stock. In the case of products that have been ordered to be manufactured, changes can only be made up to 24 hours after purchase. In both cases an email should be sent to seolaoficial@gmail.com

to. Procedure for returns

The procedure for returning a product will be as follows:

1. The request must be made within fifteen (15) calendar days following the date on which the purchase was made, at our physical point or through our website.

It is important to take into account the following aspects:

The return of the garments will always be made for the value in which they were purchased, in the event that the client wishes to exchange the garment for one of greater value, he must cancel the difference; and if it is of lower value, the money is not returned and a balance will be made in favor of the client.

The garment must not have been used, and must be in the same state in which it was delivered.

The shipment must be made using the same box and/or bag in which it was received to protect the product. In the event that it cannot be carried out in the same box and/or bag in which it was delivered, the Client must return it in a protective box so that the product reaches the Seola offices with the maximum possible security guarantees.

A copy of the delivery receipt must be included in the package, specifying the returned products and the reason for the return.

In no case will there be a refund.

Discounted or sale garments can only be exchanged by legal guarantee. These garments are not accepted as return items.

Changes CANNOT be made on discounted or rebate items.

b. Changes

For changes, the following indications must be taken into account:

Send an email to: seolaoficial@gmail.com indicating the reason for the change.

Ship the garment(s) through a carrier with tracking numbers. Shipping or any extra cost (such as tax) is the responsibility of the customer.

The garments must be in perfect condition, new, with their labels and without having been used or modified. Once we receive the garment, we will review it and we will notify you by mail if it meets the aforementioned conditions and if the change is viable.

Your new purchase will be sent to you with a tracking guide in the same way as the initial purchase.

We are not responsible for any adjustment and/or modification made to the garment after its purchase.

 

7. Means of payment

The products and services offered at www.Seola.com.co can only be paid with the means indicated in each specific case. The use of a credit card is subject to what is established in these Terms and Conditions and what is agreed in the respective cases of opening contracts and regulations of use with its issuer. Seola may determine purchase conditions according to the means of payment chosen by the User. Seola has the right to determine the maximum amount of credits that the User can use per purchase and the User will be notified prior to starting the payment process. The credits that are used by the Users will not be refunded in case of return of the products.

8. Force majeure

The Company's compliance with all or part of its obligations will be suspended in the event of a fortuitous event or force majeure that prevents or delays compliance. These events will include, but are not limited to: war, riots, uprisings, pandemics, local disease outbreaks, civil unrest, strikes of any kind, and supply problems that cannot be attributed to the Company. We will try to communicate these events or force majeure as soon as possible. In the event that this suspension lasts for a period greater than 30 days, you will have the possibility to cancel the order in progress and receive a refund in accordance with these Terms and Conditions.

9. Accounts and Passwords

You are solely responsible for maintaining the confidentiality of the information required to access your account (ie, Username and password). Accordingly, you are solely responsible for any activity that occurs under your account as a result of your failure to keep this information confidential and secure.

You must notify us as soon as possible of any security or confidentiality problem with your Username or password, or activity in your account. You may be held liable for any losses suffered by the Company as a result of the latter.

10. Promotions

The promotions offered at www.Seola.com.co will not be valid in other sales channels. When promotions are made that consist of lowering the price or sending a product free of charge for the purchase of another, the two products must be delivered to the same place. Suppliers submit their promotions to the provisions of Law 1480 of 2011.

When discount coupons are offered, the value of the coupon, the minimum purchase amount to be able to use the coupon and the dates on which it can be used will be clarified. Coupons can be used by any natural person over the age of 18. Coupons cannot be combined with other promotions and can only be used once per customer. The maximum purchase amount for the use of coupons is six hundred thousand pesos Legal Currency ($600,000 COP)

11. Applicable law and jurisdiction

These Terms and Conditions are governed by the laws of Colombia. To the extent permitted by law, the competent courts in the place of the Company's registered office, currently Barranquilla, Colombia, shall have exclusive jurisdiction with respect to any dispute arising out of the Terms and Conditions, and your use of the Website, subject to the right to prosecute a User in his place of domicile or residence.

12. Severability

If any court of law, having jurisdiction to decide on this matter, rules that any provision of these Terms and Conditions is invalid, that provision will be removed from the Terms and Conditions without affecting the rest of the Terms and Conditions. The remaining provisions of the Terms and Conditions will continue to be valid and enforceable.